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Consistent Service at Multiple Locations
Facility Matrix Group is a member of a small elite group of Herman Miller dealers that have earned and been awarded the dealer designation “Certified Dealer”.
We recognize that, even though your company’s facilities aren’t consolidated in one place, you may want to process your office furniture purchases through a central purchasing department at your headquarters. We understand, too, that you may want one central point of contact that will be responsible for ordering and managing your office furniture in a consistent manner—at all your facilities.
Facility Matrix Group is a team of certified, web-connected Herman Miller dealer committed to providing consistency, quality, and efficiency in a full spectrum of furniture-related services at any and all your locations. |
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| We Work Together |
Facility Matrix Group can give you the service you want and the support you need because each member dealer is committed to the belief that the customer is best served when all parties assume the same level of ownership and responsibility to maintain our customer relationships. These principles are formally articulated in the Certified Dealer Network “Declaration of Interdependence” that each member agrees to and signs.
You can be assured Facility Matrix Group will perform to your expectations, because our Certification Program assures they meet and maintain our high standards. |
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| We Expect Continuous Improvement |
Facility Matrix Group and all its employees are evaluated annually on the performance criteria. Facility Matrix Group must show continuous improvement in all areas to maintain certification status. |
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| We Share Capabilities |
Facility Matrix Group capabilities reside in common and shared technological tools. The ServiceNet® program, for example, utilizes the web-based tool for coordinating the activity and ensuring consistency of service work across markets. The result for the customer is one source, one contract, one point of contact, and one invoice so your transactions with us are seamless.
Another example is our web-based Asset and Inventory Management (AIM) Program. This tool lets Facility Matrix Group manage customers’ assets locally or at multiple locations throughout the network. |
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| We Rely on Customer Feedback |
Facility Matrix Group is required to use our Customer Satisfaction Survey with the customer at the completion of all projects. We also complete a member-to-member survey to rate the performance of all participants in the project. If follow-up is needed, we respond immediately. |
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| For More Information |
Herman Miller’s Certified Dealer Network members work together—contributing knowledge, creativity, and design experience—to make places for our customers to achieve and sustain their business goals. |
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Creativity. Experience. Solutions.
Herman Miller’s Certified Dealer Network. |
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